When is this promotion running?
Promotion dates can vary by location.

How do I qualify?
Buff Loyalty Rewards Members who spend $50 pre-tax in-store in a single transaction at a participating location during a Qualifying Period will be eligible to receive up to one (1) free bar of soap or one (1) free bath bomb or one (1) shower steamer (“Reward”) per month, with a qualifying purchase each month during the applicable redemption period. Once you qualify, you will notice that your qualification for the promotion will be printed on your receipt when you check out in store. You don't need to keep the receipt. Your qualification is associated with the phone number you entered during checkout.

When can I claim my free soap, bomb or steamer Rewards?
Regardless of the period in which you qualified, you can redeem this offer for one (1) free bar of soap, bomb or steamer each month for 12 subsequent months. You will see your first Reward for a free soap placed in your loyalty account on the 1st of each month for the following 12 months.  For example, October 2023 qualifiers receive their free soap on 11/2023 through 10/2024 (“Redemption Period”).

What counts as a qualifying purchase each month to redeem my monthly free soap, bomb or steamer Reward?
A purchase of any item in-store will count as a qualifying purchase, with the exception of gift cards.

I qualified during more than one Qualifying Period. Can I redeem both of these offers?
Yes! Keep in mind that if you have qualified during both Qualifying Periods, you must make two separate qualifying purchases during each qualifying period in order to receive two Rewards each month.

How will I know when the Reward is ready?
Your free soap, bomb or steamer Reward will be deposited into your Buff Loyalty account on the first day of the month starting the month after your qualifying purchase. We'll send you text and/or email reminders using the information you've listed in your Buff Loyalty profile. 

To ensure you get these reminders, please confirm your profile communication settings by visiting rewards.buffcitysoap.com.

When do my Rewards expire each month?
Each free soap, bomb or steamer Reward deposited in your account expires on the last day of that particular month. When a new month begins, a new free soap, bomb or steamer Reward is deposited in your account and eligible to be redeemed until the end of the month.

What happens if I miss a month?
If no qualifying purchase is made in given month during the Redemption Period, the Reward for that month is forfeited.

How do I redeem my free soap, bomb or steamer Reward with purchase?
Simply provide your phone number in store at checkout, and the cashier will access your Buff Loyalty account information. As long as you have completed your Buff Loyalty profile and qualified during a Qualifying Period, you are eligible to redeem this offer.