Refund policy

Returns: Due to the nature of our products, we cannot accept physical returns for these items. If you receive a damaged or defective product, please contact us immediately and include a photo so that we may assist you promptly. If you paid a shipping charge on your original order, shipping charges are not refundable.

Incorrect Address Entry: We kindly remind customers to double-check their shipping address before completing their order. Buff City Soap is not responsible for items delivered to an incorrect address due to guest error. Please ensure the accuracy of your shipping details to avoid any inconvenience.